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Terms & Conditions / FAQ
Cash Price
Q - What is the cash price?
A - This is the price paid if you order and pay by EFT or direct deposit.
Q – Why must I pay extra if I want to use my credit card?
A – When you purchase with your credit card we have to pay the bank a percentage of the order total. In order to be competitive we are offering customers who are prepared to pay EFT further discounts.
Q – Can I still use my credit card and still get the discount?
A – You cannot use your credit purchase from our website at the “Cash Price”. If your bank allows you to make EFT payments from your Credit Card account then you can pay us by EFT.
Credit Card Information
Q - What credit cards do you accept?
A - Visa & Master Card
Q – Can I pay on terms?
A – We don’t offer terms for payment. You can however purchase goods using the budget facility on your credit card, simply choose the amount of payments you want and your bank will charge you accordingly.
Q – When is money deducted from my card?
A – Money is only deducted from your credit card once we have invoiced & shipped your order. At the time of placing the order the value of your purchase is authorised & reserved on your credit card.
EFT / Direct Deposit Purchases
Q – Can I pay by EFT or deposit the money directly into your account?
A – Yes, there is an EFT payment option that will provide you with our banking details in order to make the deposit or transfer.
Q – What reference numbers should be included on the deposit or transfer?
A – Please include your order number that would have been email to you confirming the order placement.
Q – I have paid for the product, when will it be dispatched?
A – Any EFT or direct deposit will need to clear and reflect on our bank account before we ship any products. Transactions done during business hours by means of EFT or Internet transfer from First National Bank will be the same day while transactions from other banks will take 24 – 48 hours to reflect.
Q – Can I pay by cheque?
A – It is possible but we strongly discourage doing so. Like EFT & Direct deposit transactions a cheque will have to clear before we ship any product. Cheques can take 7 days & longer to clear.
TIP – If you are going to paying by EFT or direct transfer please place the order and then contact us before making your payment. We will then confirm stock availability of the product after which you can proceed with the payment.
Stock
Q – Do you have stock of..?
A – All our stock is sourced from the manufacturer or their appointed distributer in South Africa. We do not hold any stock onsite. When you place an order with us it is sent directly from the manufacturer or distributers warehouse. If you email or contact us we can check for stock prior to you placing or paying for your order.
Q – I have ordered a product that is out of stock, now what?
A – We are committed to customer service excellence, we will try source your product from multiple suppliers, and ultimately let you have the option to choose another product or cancel the order.
Shipping
Q – How much does shipping cost?
A – This is calculated according to the weight of your order at check out. The minimum charge is R45.00 for main centres.
Q – Do you deliver to post boxes?
A – No we only delivery to physical address. If you live in a complex or have special instructions regarding delivery please include them on your order. There is a field for special instructions.
Q – How long does it take?
A – Express shipping is usually overnight to main cities. Budget delivery times are similar to Express but the item is not sent with priority and therefore is cheaper and somtimes arrives a day later. For outlaying areas an extra day or two can be added depending on how remote the delivery address is.
Economy shipping is slightly longer (up to 3 days), the parcel will travel the whole journey by road whereas Budget or Express shipping will travel by air between major cities. (Days - Excludes Weekends)
Q – Can we collect?
A – We are based in Durban but our products are sourced from all over the country and as we don’t carry stock it is sometimes not practical or possible for collections. Most of our orders are sent directly from our suppliers to our customers by courier.
Q – Can I track my parcel online?
A – No, our courier does not have this facility available to the public at present but we are confident that this feature will be available in the near future. Should you need an update you can contact us or call the courier directly.
Warranty
All our products carry a warrantee. Unless otherwise stated this is usually 1 year. Product warranty’s will be upheld by the manufacturer or by one of it authorised service centers. Should your product malfunction or stop working please contact us and we will provide you with the contact details of an authorized repair centre.
Returns
Returning products is possible but there is a penalty fee. The reason for the penalty fee is that we are not huge organisation and any returned products we receive cannot be resold. If the product has not been opened and is still sealed in its original packaging the penalty fee can be reviewed at management’s discretion.
The conditions for returning items in all cases are as follows:
• The item has not been used.
• All documentation, accessories and contents must be returned.
• Is returned in its original packaging.
• Date of purchase does not exceed 5 days.
• Returns are at the discretion of, and subject to approval by eshopper.co.za management.
• No returns will be accepted on High value, Custom ordered, Promotional / Special or Custom made Items
• No returns on SOFTWARE
• A 10% penalty fee will be charged.
Cancellation of the order before dispatch will attract a 5% administration fee.
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